Privacy Policy

Last updated: 17/03/2026

This Privacy Policy explains how Support 1 (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website and services.

We are committed to protecting your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Support 1 is responsible for processing your personal data (the “data controller”).

Contact details:
Support 1
SUPPORT 1 LTD, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB GB

Email Us
contact@support1solutions.com

Call Us
+44 020 4578 9368

What Data We Collect

We may collect and process the following types of personal data:

1. Information You Provide Directly

When you:

  • Submit an enquiry

  • Apply for a role

  • Upload your CV

  • Contact us

This may include:

  • Name

  • Email address

  • Phone number

  • Employment history

  • Qualifications

  • CV and supporting documents

  • Any other information you choose to provide

2. Automatically Collected Data

When you use our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

This data is collected via our website platform (Squarespace) and is generally aggregated.

How We Use Your Data

We use your personal data to:

  • Respond to enquiries

  • Process job applications

  • Match candidates with suitable opportunities

  • Communicate with you about roles or services

  • Improve our website and user experience

  • Comply with legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent – where you submit your details or CV voluntarily

  • Legitimate interests – to operate and improve our recruitment services

  • Legal obligation – where we are required to comply with the law

How We Store and Process Your Data

We use third-party systems to manage and store data securely:

Squarespace

Our website is hosted on Squarespace, which may process basic usage data.

Atlas CRM (Recruit With Atlas)

We use Atlas CRM to:

  • Store candidate and client information

  • Manage recruitment processes

  • Track applications and communications

Your data may be securely stored and processed within this system.

Data Sharing

We may share your personal data with:

  • Potential employers or clients (where relevant to your application)

  • Service providers (such as our CRM platform)

  • Legal or regulatory authorities where required

We do not sell your personal data to third parties.

Data Retention

We only retain your personal data for as long as necessary to:

  • Fulfil the purposes it was collected for

  • Comply with legal obligations

For recruitment data, this may mean retaining your information for a reasonable period in case relevant opportunities arise, unless you request deletion.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

International Data Transfers

Some of our service providers (e.g. Squarespace or Atlas CRM) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

Cookies

For information on how we use cookies, please see our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically for any changes.

Contact Us

If you have any questions or wish to exercise your data rights, please contact:

Support 1
SUPPORT 1 LTD, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB GB

Email Us
contact@support1solutions.com

Call Us
+44 020 4578 9368

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

E&OE